NQS – Ending of Telephone Presciptions

I just wanted to let you know about the pending changes to the way prescriptions are being ordered. Currently patients have the option to order their repeat medication by selecting the appropriate option when calling the surgery and leaving a voice message.
For some time now this has become  increasingly difficult to manage as often, due to the changes in medication and their names patients find it hard to pronounce the medication they are currently on, this increases the risk of reception staff getting it wrong.
Further, on many occasions patients will leave messages asking for the particular colour of the tablet, this results in a member of staff calling the patient to determine what medication they are asking for, this then prevents reception staff from receiving incoming calls to the practice. Frequently patients will  request medication without leaving  their name or date of birth, which again makes it difficult for the reception team.

Therefore,  as from the 4th November this option will be removed from the telephone message. I have attached the poster which will displayed in the waiting from Monday advising patients of this change. Further, a message will be added to the right hand side of the prescription slip advising patients they will no longer be able to order their medication over the phone.  This will be added to the script shortly.
Also a notification will be added to our website, again this will be completed by the middle of next week.

Stopping Telephone Requests Poster

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